Chatbots as Conversational Recommender Systems in Urban Contexts

Pavel Kucherbaev, Achilleas Psyllidis, Alessandro Bozzon

In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of how some challenges associated with such chatbot systems could be addressed in the future.

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