Learning policies for resource allocation in business processes

J. Middelhuis, R. Lo Bianco, E. Scherzer, Z. A. Bukhsh, I. J. B. F. Adan, R. M. Dijkman

Resource allocation is the assignment of resources to activities that must be executed in a business process at a particular moment at run-time. While resource allocation is well-studied in other fields, such as manufacturing, there exist only a few methods in business process management. Existing methods are not suited for application in large business processes or focus on optimizing resource allocation for a single case rather than for all cases combined. To fill this gap, this paper proposes two learning-based methods for resource allocation in business processes: a deep reinforcement learning-based approach and a score-based value function approximation approach. The two methods are compared against existing heuristics in a set of scenarios that represent typical business process structures and on a complete network that represents a realistic business process. The results show that our learning-based methods outperform or are competitive with common heuristics in most scenarios and outperform heuristics in the complete network.

Knowledge Graph

arrow_drop_up

Comments

Sign up or login to leave a comment